Shipping & Returns
Here is a quick summary of how EVEBRA orders ship and how returns work. The full Shipping Policy and Refund Policy linked below are the official terms.
Shipping
- We currently ship only within the United States, and we do not ship to P.O. boxes.
- Orders are typically processed within 1–2 business days after payment confirmation, and standard shipping typically takes 3–5 business days.
- Once your order ships, you will receive an email with a tracking number.
- If your order is lost or damaged in transit, contact us within 3 business days of receiving it.
Returns and refunds
- You have 30 days after receiving your item to request a return. To start one, email info@evebra.com; items sent back without first requesting a return will not be accepted.
- A full refund requires the EVEBRA device to be unopened and unused. A used device returned within the 30 days is subject to a 30% restocking fee.
- Approved refunds go back to your original payment method within 10 business days.
Questions? Call +1-786-741-8156 or email info@evebra.com.